Archive for December, 2007

Copyrights, Trademarks and Patents

Saturday, December 22nd, 2007

You are a business owner with a web presence. During a routine Google search for your page ranking, you discover something disturbing. There is another company out there with a name very similar to yours and almost identical content on their website. What do you do? Is your company name and website content automatically protected by copyright law? Should you have registered your company name as a trademark? Can you demand that they change their name and dismantle their website immediately?

Intellectual Property can be a confusing topic, and one that all business owners should know about. Sadly however, many entrepreneurs simply don’t. Intellectual property is in very simple terms an idea that legally belongs to somebody, be they a company or an individual. Only the owner of that idea, or somebody the owner has a legal agreement with can use the idea. Generally, the owner of the idea is usually its creator unless someone paid them to create the idea, in which case the idea’s owner is the person who paid for the idea. There are different kinds of intellectual property, but for the purpose of this article, we will focus on copyright, patent and trademark.

Patent – A patent protects the creators of new inventions. An invention can include anything from a new product or business method to a recipe. If you decide to patent your invention, there a few things you should know. First, you will need to apply for a patent in every country where you would like your invention to be protected.

Secondly, getting a patent is going to cost you a pretty penny. You will have to pay thousands of dollars to patent your idea and it will take a minimum of 2 years (probably more) before you are granted a patent. Also, your precious invention will no longer remain a secret since your patent application will be made public once your application is submitted. If all of this wasn’t enough bad news, patent protection generally only lasts for twenty years from the date of your application. Phew! On the up side, once your patent is accepted, you can sue anyone who tries to manufacture or sell your invention.

It’s worth mentioning here that another method to keep your invention protected is to keep the method of manufacturing it a ‘trade secret’. If you choose this process, of course, in order to manufacture your product, you will have to tell somebody. You would have to have anyone who would learn your secret sign a confidentiality agreement. Consult a lawyer if you plan to use this method.

Trademark – Trademarks are the marks used to distinguish one company’s products or services from another’s. They can include a product name, a slogan, and any other mark that is deemed to be unique to a company such as a logo or unique packaging. As a rule, you can’t trademark descriptive words, geographical names or a person’s name. You also cannot register a business’ name. You can however, register part of a name used to identify a product or service. For example “Kellogg’s Company” is the owner of the “Kellogg’s” trademark and the “Rice Krispies” trademark. You cannot register a trademark similar to one that is already in use by another company.

Beware; a trademark does not have to be registered in order to prevent others from using it. If a company is using an unregistered trademark in your geographical area, they can still prevent you from using it. You could perform a search in a trademark database and find later that you are using another company’s unregistered trademark. If you find another company in a completely different industry using your unregistered trademark, you probably won’t be able to do anything about it if they are not your competitors or if they are not in your geographical vicinity. Protection of a registered trademark however, is much stronger than an unregistered one, and once you have a registered trademark, you can prevent competitors from using it, or confusingly similar ones anywhere in the country in which your trademark is registered.

Copyright – Any written text, artistic work, or computer program is automatically protected by copyright. Anything you or I write, be it published, online text or unpublished, handwritten text, is copyrighted. Also anything we draw, paint, photograph, film, or compose is also protected by copyright. Copyright can be registered, but it doesn’t have to be in order for it to be illegal for individuals to copy someone else’s work. Copyright also lasts for an extremely long time. Usually it lasts the duration of the author’s life plus fifty years at which point it becomes a part of the public domain and can be used by anyone.

Factual information cannot be copyrighted. For example, this article is based on fact. Although you cannot copy my article and claim to have authored it yourself, you can take the facts included in the article and use them in your written material. If you would like to use a very small portion of someone else’s written work, this is usually acceptable as long as you credít the author.

Finally, what do you do if someone uses your work without your permission? Your first step should be to contact the individual. You can usually either go to the contact page on the offender’s web site or go to WhoIs.com and enter the offender’s domain to find contact information. If your initial communication doesn’t get results, you should then send a ‘cease and desist order’. For sample orders, just perform a search on ‘cease and desist orders’. Finally if still no action is taken by the offending party, contact their web host and advise them of the situation and finally, contact search engines and make them aware of the situation. These actions should render the offender’s website useless or at the very least give them enough trouble to convince them to remove the copied material.

For more information on intellectual property in Canada, visit the Canadian Intellectual Property Office, for the U.S., visit the United States Patent and Trademark Office and for Europe please visit the European Patent Office.

The Top 10 Dumbest Web Site Decisions

Saturday, December 22nd, 2007

Having worked with web sites for the past eleven years, I’ve seen a LOT of errors, poor judgment and embarrassing gaffs on the web. Sometimes they are the fault of the client, the web designer, the IT Manager, or the SEO, but human error is always to blame. The saddest thing is that the problems are usually preventable.

Here is a líst of what I consider to be the Top 10 dumbest web site decisions ever, in reverse order, David Letterman style :

0) Misspelling a Domain

Back in the glory days of the late 1990’s when I was working for a large Internet agency, the web designers had responsibility for the registration of domain names on behalf of clients. One particular designer had a face to face meeting with a major client, during which the client asked him to register CarTuneCentral.com (or so he thought!). The staffer did a check and was delighted to see the domain available. He made the purchase and proudly emailed the client.

An hour later his boss called him in to his office to say that he’d had a call from a very frustrated client who *actually* wanted him to register CartoonCentral.com. Needless to say the desired domain wasn’t available and the whole office dined on his mistake for months.

9) Letting the Domain Name Expire

Now what type of company would allow their domain to expire a month after site launch? A very large one, that’s who. I’ll save the company some embarrassment and won’t reveal their name but the site was offline for a total of 2 days while they scrambled to pay their registrar, sort out DNS propagation and cover their tails.

8) Flashing your Cyber Underpants

One of the most common web site management platforms provided by hosting companies used to store the site statistics in a common folder called /statistics/. You could password protect this folder, but the default was to leave it open to the public and so many unwary webmasters unwittingly published full traffic data for their site on the Internet, open to any person who knew where to look.

I learned this the hard way in a public forum from a member who said he had just reviewed my traffic for the previous month and was very impressed. Publishing site statistics for all the world to see is what I call flashing your cyber underpants and I haven’t let it happen again!

7) Publishing Sensitive Company Information

Quite a few companies have been guilty of doing this, including AOL, who published a search data report in 2006 that contained the private details of thousands of AOL customers. Although the report was taken offline within a few days, it had already been mirrored and distributed across the Internet. The fallout eventually led to the resignation of AOL’s Chief Technical Officer.

Although not quite as serious, an ex-client of mine once published a page that had notes on it from the Sales Manager about the best way to strong-arm a customer into purchasing a higher-ticket item. Apparently the web designer didn’t realize the hand-written post-it notes were not part of the web page copy. Duh!

6) Using an Insulting 404 Error Page

I clash with the web design team of one of my clients on a regular basis. Earlier this year, my client completely re-designed their web site and so I recommended they ask their web design team to design a custom 404 error page in case visitors navigated to a page on the old site that no longer existed.

Their web design team put up a message that read:

404 Error. You’ve obviously typed in the wrong URL. Either that or the page you are looking for no longer exists.”

That was it! No apology for the missing page, no recommendatíon to use the navigation to find what they were looking for, just an insulting message that accuses the visitor of being an idiot. Persons viewing that page would be clicking the “back” button as fast as they could.

5) Taking a Site Offline for Maintenance

I find it fascinating that very large sites run by intelligent people still get taken offline for maintenance on a regular basis. Search engines don’t understand the “Back in 15 minutes” sign and the longer the site is down, the bigger the risk.

If search bots try and index a site while it is down, they will most likely assume the previously indexed pages have expired and drop them from the search index. This means that all your hard-earned rankings could be flushed down the toilet until search engines can successfully re-index your site. Surely a mirror site for maintenance periods isn’t that difficult to set up?

4) Buying a Dot Bíz When the Dot Com Was Available

Ok, I’m putting up my hand on this one. I’m not going to reveal the domain but yes, I registered a dot bíz domain back in 2000 when the dot com was actually available. The dot com version of my domain was bought by Yahoo a short time later and turned into a product site. Ack! My excuse is that, at the time, dot bíz sites were rumored to be the next big thing and all companies were being urged to choose them over dot coms. Ok, I was wrong!

3) Allowing a Customer Complaint to Remain on a Site for 12 Months

When I was working as a public relations consultant, I was given the responsibility of re-writing the web copy of a large real estate client. One of the areas I was asked to re-write was the welcome paragraph on the Customer Feedback page where existing customers of the estate agent chain could login and leave comments about their experience.

While writing the copy, I scanned some of the customer feedback and came across an aggressive message left 12 months earlier by an obviously unhappy customer. She had used some of the most colorful language I’ve ever seen (and some that I hadn’t) and very detailed descriptions of how she was going to take her revenge on the company for allegedly allowing a tenant to destroy her house. Nobody in charge of the web site had even noticed the comment and I still wonder how many potential customers would have been put off from using the estate agent after reading it.

2) Switching a Web Site Off for a 3 Week Christmas Vacatíon

Yes, many moons ago, an ex-client of mine decided to take her entire web site offline (without telling me!) while she was on a 3 week vacatíon over Christmas. Only a month earlier, she had paid me $5,000 to optimize it for search engines.

It had just achieved some impressive top 10 results and all the carefully optimized pages were attracting good traffic when she shut it down and replaced the entire site with a 1 page sign that said “closed until after Christmas”. I noticed the traffic and search ranking declines in her stats and was completely flabbergasted when I found the site gone. Her response when I confronted her? “Why didn’t you TELL ME this could happen?”

And the dumbest web site decision I’ve ever witnessed?

1) Promoting a Domain Name You Don’t Own:

My Alma Mater, the University of Newcastle, have spent thousands of dollars on television advertising here in Australia, marketing their new site for online post-graduate coursework: GradSchool Dot Com. There’s only one problem. The domain for this site is actually Gradschool.com.au. They don’t even own Gradschool.com!

Sadly, this glaring marketing error seems to have totally escaped them and they are happily referring to their brand as Gradschool.com on all their marketing material and throughout their .com.au domain. It’s tragic to think of all the potential students typing in Gradschool.com expecting to find the University program. I see that whoever purchased Gradschool.com has slapped up some AdSense code on it so at least somebody will reap the benefits of those thousands of advertising dollars wasted by the University.

Don’t let any of these web site tragedies happen to you. Make sure that your site decisions aren’t in the hands of dummies!

Web-Video Campaign Creation 101

Saturday, December 22nd, 2007

Everyone knows what television commercials are, how long they are, and what the various formats and styles consist of, ranging from the hard-sell detergent ads to the soft-sell feel-good stuff.

Most people, especially those addicted to late night television also recognize the standard infomercial format with the familiar over-enthusiastic host, obnoxious pitchman, the ebullient paid shills, and the fabricated, fantastical demonstrations. And of course, let’s not forget the ever-present “But wait there’s more! Call now and get even more…” There are many ways to effectively deliver a marketing message and this is not one of them.

What’s a Web-video Commercial Anyway?

Maybe it’s just us but I’m finding more and more clients open to the idea that Web-commercials need to be something different, something entertaining, something informative, and most of all something memorable. It isn’t about creating something viral for the sake of being viral but rather something that is worth the time and effort to sit through.

If you start your video project with a television mindset, you are going to waste a lot of money on bad ideas and expensive production costs that add nothing to the delivery of a memorable message.

Big production costs may enhance the reputation of the video producer or feed the ego of the executive suite but they rarely sell more stuff. And worst of all elaborate productions generally cause the client to cut back on the number of videos created for the campaign. One video doesn’t have the same lasting impact as a series of videos with a similar theme and message. To use poker legend Scotty Nguyen’s favorite expression, “It’s about the campaign, baby!”

So without further preamble here is Web-Video Campaign Creation 101.

Web-Video Campaign Creation 101 – The Plan

1 Define Focus

Your marketing message must be focused on a single idea. If you try to cram everything you can do, or provide, into one video presentation all you are doing is diluting your core marketing message, the element that makes you different and superior to your competition – you are superior to your competition, aren’t you?

One reason some companies have such difficulty with this concept is that they have been trained to focus on the old feature-benefit rationale. This is a game that I guarantëe you will loose unless you are the biggest, best financed, and most ruthless cutthroat company in your industry. Maybe that describes you and your business, but that’s unlikely.

For any small or medium-sized company that thinks this is the path to success, read Sergio Zyman’s book, “The End of Marketing As We Know It”. Mr. Zyman is the former Chief Marketing Officer of the Coca-Cola Company and the guy responsible for New Coke. It’s not that Mr. Zyman doesn’t know what he’s talking about but rather, there is only one Coca-Cola and I dare say most businesses don’t fall into the same category. Unless you’re a multinational corporation, trying to run your company like one is a prescription for disaster.

So, if you shouldn’t be reciting a bunch of facts and features, what should you be focusing on: emotional value-add. It’s the key to hitting a nerve in your audience’s psyche. Focus your marketing on the psychological advantage you provide, and your competition will be left in the dust.

2 Build A BME Structure

If you want viewers to remember what you are saying and hopefully respond, then your videos have to tell a story that paints a picture in the viewers mind that they’ll nevër forget. Without beating a dead horse, you just can’t throw up an animation with a bunch of bulleted points or a series of stock royalty-free images that have been used more times than the ladies in the local red-light district and expect it to be effective.

In order to effectively deliver your core marketing message you must structure your videos around the BME story format. Simply put, a story must have a beginning, middle, and end.

This is not rocket science, but nevertheless it is a simple method that seems to elude a lot of entrepreneurs and business managers. Your story must begin with a problem that you can solve; proceed to a level of frustration or exasperation; and end with a solution; a beginning, a middle, and an end. Now that wasn’t so hard, was it?

3 Create Signature Personality

Why do you watch certain programs on television and not others. Sure certain genres appeal to some and not others, but the success of any television series is based on the connection that the audience has with certain characters. If you like the characters on ‘CSI’ (Las Vegas) I dare say the characters on ‘CSI Miami’ are a complete turn-off and perhaps vice versa.

The point is your brand, whether represented by your company or by a particular product, must have a defined personality. That personality like the difference between the Las Vegas and Miami CSIs is sure to generate both positive and negative reaction, and that is good.

If you think you should only generate positive reactions from your marketing, then you will nevër be a successful marketer because you’ll nevër say anything memorable or interesting. Some people absolutely hate David Caruso but that doesn’t stop the people who like him to make his show a consistent top ten ratings performer.

4 Create Dialogue that Resonates

If you want a web-video marketing campaign produced for an affordable production budget, you have get past the old bromide followed by the traditional movie and television industry – show it, don’t tell.

First of all, showing is always more expensive than telling and it doesn’t have the nuance and sophistication of communicating through the face and voice of a real human being. With apologies to all aspiring John Woo’s, words have meaning, speech has impact, people sell product. We are making a commercial, not a feature film or television show. There are similarities but there are also differences.

The script is the critical element in making your point, delivering your message and creating that elusive brand personality we’ve talked about.

5 Add Appropriate Memory Prompts

So now that we have our focused psychological value-add, our story structured with a beginning, middle, and end, our signature personality, and a dialog scripted to present it all, we now need a few enhancements.

A successful web-video campaign is definitely not a PowerPoint presentation ported to video nor does it have to be one of those overly produced television ads the car companies like. Delivering the message is all about connecting with your audience, that is why the script and choice of presenter is critical, which brings me to the point of using the company president or sales manager as spokesperson – forget it. It is a bad idea, a very bad idea. First of all your sales manager will probably be working for the competition in a couple of months and other than the president’s spouse, no one really wants to listen to, or look at him or her let alone be convinced of anything they have to say. Actors and voice-over talent know how to look, and how to deliver a line, that’s what they do.

Depending on what the particular scenario being presented is, there are certain techniques that can help a campaign connect with its audience.

Music can be a major factor in enhancing memory retention but only if it is used properly. The caveat that I expressed for royalty free imagery applies to royalty free music. One of my favorite Web-campaigns is the Wayspa.com Christmas gift series. This series of video commercials is extraordinarily funny and I think effective, but its tagline incorporates the infamous “F-word” and that will definitely turn some people off. The music that they used as their signature theme recently cropped up on a new Christmas ad campaign for a local jewelry retail chain. As I was watching this commercial play twelve times during the evening, all I could think of was the Wayspa.com tagline. Not exactly what the nice middle-of-the-road, don’t offend anybody retailer was trying to achieve.

Music has an enormous psychological effect on the viewer, it provides mood, enhances personality, and if scored to the presentation can stress certain key points that get embedded in the viewers memory because of the musical emphasis.

Another key use of music is as a signature logo-tag, like the familiar Intel tag that accompanies every appearance of their logo or the famous three-note NBC sound-tag.

Voice-overs are another way to create character, personality, and memory enhancement within a video presentation. Cutaways of appropriate images or montages, or on-screen text prompts are also effective ways of enhancing the memory retention of a presentation. All of these techniques enhance and emphasize if used properly, but if they are misused as is so often the case, they get remembered for all the wrong reasons.

6 Be Bold or Save Your Money

This is the Web we are talking about, an environment where it is critical to standout if you expect to get heard, let alone make an impact. You can not, I repeat you can not, be coy. Be bold or forget it. Unless you are some deep-pocketed multinational with more dough and market share than ideas then you have to make a statement, clearly and decisively. It is the only way, if you want to be successful on the Web.

Being bold may seem like it’s alienating some potential customers, but what it is really doing is qualifying leads.

7 Create Campaigns Not Ads

How do you know if you’ve come up with a good concept that will make an effective Web-marketing advertisement or commercial? If the concept ‘has legs’ meaning that you can roll that idea out into a minimum of at least six similar but different presentations then you know you’ve got something.

It is taken for granted that everyone understands that you can’t just present an advertisement once and expect it to be successful. It should also be understood that you have to present your concept in varying configurations in order to maximize its ability to be remembered and to penetrate the Web’s clutter, not to mention the need for the investment to be cost effective.

After all, the hardest part of developing a marketing campaign is to come up with one that has legs. Why waste a great idea on a one-shot effort, when you should be milking it for all it’s worth.

The End

So there you have Web-Video Campaign Creation 101: seven simple steps that will give you a shot at having an effective marketing campaign.

Key Marketing Methods For 2008

Saturday, December 22nd, 2007

Isn’t online marketíng by definition, expensive? Not necessarily. Online businesses are coming to the realization that in an organic environment like the Internet, organic marketing is required; paying for traditional or static marketing only gets you so far before it becomes ineffective. The consumer now controls your marketing.

What is Wrong With the Old Methods?

Old marketing methods are failing because users are beginning to wise up (Rise Up) against the old brute force advertising that tries to win users over through sheer volume, using abrasive web-page banners, unrelated Adwords displayed on the page, or repeated newsletters (most being restricted by anti-spam laws).

The old methods no longer work effectively for two key reasons. One is the fact that they are a “flash in the pan”, directing users to websites only so long as you continue to pay for the campaign, the second reason is consumers are now at the stage where they either ignore them or go out of their way to block them (with plug-in based browser or email filtering).

Let’s quickly run through some of the “traditional” ways to market on the web, and their failings.

  • Paid Campaigns – (These only work while active) Paid campaigns may lure people to your site, but they are regularly not your target market and after arriving they promptly leave (High “bounce” rate).
  • Banner Ads – People hate banner ads. Most of the ads on the Internet are loathed because they aren’t relevant. Seeing a banner for a better ínsurance rate when on a gaming site is a massive disconnect for the audience and a significant portion of banner ads are plain abrasive to users. Filling one third of your page with banner ads will not íncrease the likelihood anyone will care.
  • Adwords – Adwords (PPC, Pay Per Click) have the same problem as banner ads, though to a lesser extent. Adwords work by displaying “sponsored results,” in search engine results. Adword results are separated from normal search results so not many people select them and the unknown quality in the user’s eye causes distrust (how do I know that a sponsored result is better than an organic result). Competition is fierce, with prices spiraling upwards, and returns staying constant.

  • Newsletters – One word: Spam. Because of the spam epidemic, users are becoming ever more wary signing up to receive mail from any online source. Legislation and the ever increasing ability of spam filters mean a continually shrinking audience (Restricting the ability to send newsletters, and filtering them before they reach your audience).

The “Old World” marketing relied on one or two large marketing sources to drive traffic with big budgets and marketing firms. You have to get people to create the “news” then you pay other people to distribute the “news”, so you are pulling people into your “store” to show them what you have (whether they want it or not).

New Methods for Marketing

These days having others create and distribute your content for you is in vogue, this can mean syndicating your articles for other users to repost, paying users to review or rate your services, guiding users directly on forums or having users sign up to receive exclusive information. In every case, the handiwork of distribution is left to others.

Lets quickly run through some of the new “Web 2.0″ ways to market on the web, and the reason you should try them:

  • Blogs – Blogs are a goldmine to both the reader and the writer. Blogging is less time consuming and considerably cheaper than traditional marketing. Blogs give you the ability to convey your personal thoughts on happenings in your industry and your personal and corporate life, letting you really connect with your audience. Another positive is the viral marketing component where you are referenced through various social media websites, search engines and other blogs, increasing both your credibility and searchability, making it easier for consumers to find and trust you.
    • Forums – Forums give you an insight into what people are talking about, letting you get directly into the heads of potential customers. An easy way to find an appropriate forum is by asking existing customers what forums they frequent. Join in conversations, threads, contribute to the community and become a trusted member, then you can give your professional advice and mention what you do for a living. You should approach this as a way to get insight into what people are talking about, with the side-effect of possibly generating leads. If you approach this as direct marketíng, the community will quickly tell and either ban you, or develop a healthy disdain of you.
    • Articles – Articles are a great way to show you are connected to the issues in your industry and the wider world around you. You can either submit your articles through a syndication service, or post it on your blog; even better is a combination of the two: Choose a topic you enjoy talking about and write an article (like this one!) with your personal opinion or some helpful advice. If it is well-written and educates readers, you will already have an edge on your competition.


    The theme of the new marketing methods is tailoring your content to the audience. The intent is to create something readers want to read. Marketing is not about trickery or insincerity, it’s about communicating your ideas with honesty and authenticity. If it is worthwhile to your users, then they will happily talk about the content and spread it around. You have to communicate authentically with your customers and it simply doesn’t happen using “traditional” onlíne marketing.

    A word of caution: if you try any of the above methods but approach them traditionally (as a direct marketíng channel) then not only will you annoy a great number of users, you will also damage your company image. Again I stress the above point, make the content something people want to read, not just marketing material.

    Old Marketing Methods That are now Approached Differently

    Benjamin Franklin said insanity is “doing the same thing over and over again and expecting different results.” This is increasingly true for some of the more traditional forms of onlíne marketing. It’s not so much what people are doing, but more a case of how they are being done.

    Let’s take a look at how we should be approaching some of the old marketing methods today.

    • Press Releases – Before we start, I’m sorry to tell you, but unless you are in the 5% of the market that people pay attention to, no-one reads your press releases – at least no potential customers do. A high percentage of companies marketing on the web use traditional methods of delivery, either in print or on a section of their website. Consider changing your press release to positively present your company then send it through a syndication service for papers and online news sources to pick up and republish.
    • Search Engines – Previously you had to specifically tailor your site to search engine specifications to ensure you had a high pagerank and were located at the top of search results. To put it simply, the important factor was how your site was presented to the user. These days although page display has an impact, it is far more important to have the right content on the site. Search engines now care more about content. Structure your pages logically and efficiently with appropriate content for each page, and be sure to link to those pages wherever possible, especially if you are engaging in blog or forum marketing.
    • Mailing Lists and Newsletters – With new anti-spam laws coming into effect, coupled with users increasingly annoyed at anything email based, mailing lists and newsletters are becoming far less effective. Ensure all the users on your mailing lists and newsletters have agreed to receive them. You don’t need to re-ask permission from your existing líst, but be sure to let users op-out, and put an optional op-in form link in your communications.


    Old-world communication can still be effective, but you need to ensure it is not your only approach.

    The Conclusion?

    Reevaluation is the key to a healthy online presence. You need to be constantly measuring and reevaluating your marketing methods to ensure you are not wasting money, and can take advantage of effective new methods.

12 Simple Steps to Explode Your Site Traffic Using Online Social Media

Saturday, December 22nd, 2007

Last year saw the arrival of online social media. If you operate a website or blog, you would be well advised to realign your site to exploit the popular social media sites for increased traffic.

You should also introduce social media components to your site because web users are experiencing these new forms of interaction on more and more sites and they will have an expectation of the same from your site too.

f you want to attract repeat visitors and want them to stay longer, your focus for the next few months should be on the social aspects of your site.

Social media uses technologies like RSS, blogging, podcasting, tagging, etc. and offers social networking (MySpace, Facebook), social video and picture sharing (YouTube, Flickr), and community-based content ranking (Digg, MiniClip) features.

The central theme of these sites is user generated content used for sharing amongst other users. The social aspects of these sites allow users to setup social communities, invite friends and share common interests.

You don’t have to change your site immediately to take advantage of these new technologies. Introduce small changes incrementally and you will be well on your way to measure up to your visitors’ new expectations.

Step 1. Declare who you are to the online community. People should be able to relate to you. Unless they know more about you, you will be just an unknown identity and most people don’t like to deal with people they don’t know. Create an About Me page to líst your achievements, skills and aspirations.

Step 2. Create a MySpace page and link your biography in the Profile of your MySpace page. Also provide a link back from the MySpace page to your website. Spend an hour every week to develop your online social network in MySpace. Invite a few of your new friends to write blog articles at your site about your products or services.

Step 3. Install a free blog and start publishing at least one article in your blog every week. Provide an easy bookmarking feature to social bookmarking sites like del.icio.us. This is done by providing an action button for each article in your site. The action button takes users to the submission page of the bookmarking site.

Step 4. Provide an action button for direct posting of blog articles to Digg. Digg is a popular news ranking site. A well dugg article will bring thousands of visitors to you.

Step 5. Provide a forum at your site for users to discuss your products and services. Don’t delete negative comments because they provide insights into the improvements needed to serve your visitors better. However, censor hate speeches and meaningless bantering. Register your forum at BoardTracker. BoardTracker is a forum search engine.

Step 6. If you are offering products, allow users to review and rate your products. This will help you in inventory management because you may want to discontinue low rated products.

Step 7. Provide RSS feeds for your new products, blogs, forum postings, etc. An RSS feed provides teasers of your content. Users will use RSS readers to scan your teasers and visit your site for more information if the teasers interest them.

Step 8. Publish all your feeds at Feedburner. Feedburner provides media distribution and audience engagement services for RSS feeds. They also provide an advertising network for your feeds. If you have quality content, you will be able to monetize your content using their services.

Step 9. Create short how-to or new product videos and post these videos in social video sharing sites like YouTube and Google video. Provide a few start and end frames in these videos to introduce your site with your site URL. Post these videos using catchy titles, teaser descriptions, and appropriate tags to make them easy to discover.

Step 10. Provide embedded links to your remotely hosted videos on your site. This will save your bandwidth and storage space because the videos reside on the video sharing sites rather than on your site’s server.

Step 11. As well as videos, use social photo sharing sites like Flickr and SmugMug to share pictures related to content on your site. Use the same title, description and tag techniques discussed earlier for social video sites.

Step 12. Provide a “Send to Fríend” feature for all the products and services you provide. This feature is a link that sends the article, product description, etc. to a recipient via e-mail.

Social media is not a fad. It is here to stay and brings a profound change to web surfers’ experiences. Now is the right time to implement features that will make your site Social-Media-Friendly. Also, using marketing techniques that utilize popular social media sites, you will see a massive íncrease in traffíc to your site.

Advice to Surf the Web Anonymously

Saturday, December 22nd, 2007

So, let’s talk privacy, and then let’s talk about how you haven’t got any. That’s right, if you are surfing the Internet, and you aren’t doing it through some third party proxy server, the sites you surf to can potentially learn everything about you-your habits, your likes and dislikes, your buying preferences and more.

In this way, advertisers can serve up those annoying pop-up ads, spyware can quietly download to your computer in the background and track your every move, government agencies can watch you, and hackers can slither into your hard drive and steal your world.

Paranoid yet?

If you aren’t, re-read the the opening to this article slowly. While you are reading it, remember an advertiser’s spyware could be phoning in your private information for future use as you read.

What is anonymous surfing? Remember the old punchline, “On the Internet, nobody knows you’re a dog?” Well, if you practice Anonymous Web Surfing 101, nobody will know whether you’re Fido, the family pet out looking for the latest craze in dog food or the parakeet looking for warmer climes.

But seriously folks, put simply, anonymous web surfing erases any trace or trail of where you’ve been or going on the Internet.

Your private world remains private and no one, not even your Internet Service Provider (that’s the guy you pay $20 to $40 dollars a month to get on the Net) won’t have a clue about who you are. This is how it used to be, and this is how it should be. Period. End of story.

Beyond simple paranoia, people have various reasons to surf anonymously ranging from general terror about losing their privacy to wanting to keep their personal surfing sites that they go to on the job away from the prying eyes of their employers.

Beyond the obvious, what are spy websites looking for, and how do they accomplish it. Websites use a variety of methods to gather intel from the most basic which is your IP address to placing cookies on your website.

Your IP address is where you started from, like your home street address. Cookies are little bits of information placed on your computer that keeps track of your habits.

One of the easiest cookies is kept by Internet Explorer, when you visit and log in to a website, IE will ask you if you want it to remember your username and password. If you say yes, it will download a small file with that information to your hard drive. Forever more, or until you clear your cookies in IE, whenever you visit that site, it will automatically fill in your log in information.

Neat, huh? Well that’s okay. But what about the cookies that are downloaded that you don’t know about. That’s where the grey area of invasion of privacy comes in. That’s also where anonymous web surfing stops it dead in its tracks.

Sites use a variety of techniques to gather and collate this information, but the two most basic are examining your IP address and placing cookies on your PC. Matching your IP address with your cookies makes it easier for them to create personal profiles. If you’d like to see what kind of information sites can gather about you, head to these two sites, which peer into your browser and report what they find.

Analyze.Privacy.net gives a comprehensive report plus an introduction to privacy.net which shows you more about cookies, gives you a look at what others see when they look at your computer and more.

Browse Spy goes even deeper into your system and gives an eye-opening report on what’s on your system right down to the software you own.

Now that you know why you should surf anonymously and how easy it is for others to violate your privacy, how do you stop it? It’s actually easier than you might think.

There are a couple software packages out there for anonymous surfing. I personally like Tor and Vidalia. It runs in the background through my Firefox settings, and while it slows down my surfing a little, The Tor/Vidalia combination is a bit tricky to set up so if you don’t need heavy-duty protection, you might want to select one of the packages listed below. Either way, I no longer have to wonder who’s virtually following me around taking notes.

Like most anonymizers, it sends my information through a special series of computers called proxy servers which screen me from the websites I’m contacting.

My computer contacts a proxy server instead of the website directly. The website, in turn, doesn’t see me, it sees the proxy server’s IP address and proxy servers are like the aircraft carriers of the net.

They have so much armament to block cookies, popups and other web parasites that they don’t get infected or pass anything on to their clients.

Other programs that facilitate anonymous surfing include Guardster, SnoopBlocker, Mega Proxy and Anonymizer. My second favorite, anonymizer, is one of the four I just listed. Anonymizer is recognized as the leader of the pack and is relatively simple to use.

View unread mails in Gmail

Saturday, December 22nd, 2007

When you’re subscribed to many mailing-lists, you often have hundreds of mails a day that you don’t even bother reading. So usually, you mark them as read. But if you’re like me and that your using tags as folders and sort all incoming mailing-lists in those folders, when you want to mark all mails as read, you need to go to each label and select them all, mark them as read each time. It starts to become a little boring. I’d love having a button “mark all as read” in Gmail. Unfortunately, that’s not the case. The biggest pain though, is to have to go to each label’s view to mark things as read. Fortunately, I came across a nice tip to allow me to view all unread mails altogether, without having to let everything go in my inbox (which I don’t want).

So… the trick: in the search box, type “label:Unread“, and you’ll have a view of all your unread emails, whatever label there are labelled with.

Now, to go further, I still wish there were a “mark all as read” button in each view. That would save up some time and hassle. Moreover, if one could “save” searches, and have them in some “custom searches” category, that would be awesome! And while we’re in the wish-list-kind-of-blog-post, if Gmail could imap or pop my other email accounts, that’d be lovely :-)

How to Create Search Engine Friendly Title and META Tags (Part 1)

Saturday, December 22nd, 2007

n this article, I’m going to show you step-by-step how to create search engine optimized Titles and META Tags.   The TITLE Element

TITLE elements, (commonly called TITLE Tags), are one of the most important factors that search engines “look” at when it comes to determining the relevancy of a web page against a search query. In their ranking algorithms, nearly all the major search engines attribute a high relevancy weíght to the content of the TITLE tag.

In the HTML code of a web site, TITLE tags look like this one (for a fictional florist):

<TITLE>Miami Florists – beautiful floral creations made to order.</TITLE>

The META Description Tag

META Description Tags are designed to describe the content of web pages. Search engine robots will gather up this information when indexing web sites and often use it when referencing web pages in the search listings.

While not all search engines continue to utilize the META Description Tag, a majority of search engines rely on the content of this tag (together with a site’s visible content) to provide information about a site that they can match with search queries. It is therefore important for webmasters to include keywords and phrases in the META description that they would expect searchers to use to find their site content.

In the HTML code of a web site, a sample META Description Tag looks like this:

<META name=”description” content=”Miami Florists create beautiful floral bouquets, arrangements, tributes and displays for all occasions, including weddings, Valentines Day, parties and corporate events. Deliveries throughout Florida.”>

The META Keywords Tag

While only indexed by a small handful of search engines these days, the META Keywords Tag is still worth including within a site’s HTML code, if only to provide those search engines with as much information as possible about site content.

n the HTML code of a web site, a sample META Keywords Tag looks like this:

<META name=”keywords” content=”flowers, roses, weddings bouquets, florists, floral arrangements, flower deliveries, Valentines Day gifts, Christmas decorations, Mother’s Day, tributes, wreaths, clutches, sprays, in sympathy, funerals, corporate functions, parties, floral displays, Miami, Florida”>

The current lack of support for the META Keywords Tag by so many search engines can be attributed to increasing sp@m abuse by ignorant webmasters. These webmasters thought the keyword tag was a good place to stuff hundreds of keywords in the hope of achieving a higher search ranking, thereby “sp@mming” the search engines with useless, non-relevant data. This prompted many search engines to filter out the META Keywords Tag or lower its importance within the ranking algorithm.

Create Your Optimized Tags

Now, it’s time to create optimized TITLE and META Tags for your site. Let’s start with the TITLE Tag for your Home Page.

Create Your TITLE Tag

Take the líst of target keywords and phrases that you want your web site to be found for in search engines. You should have already allocated them to the appropriate pages of your site to be optimized. I use a spreadsheet for this purpose, but you should use whatever works for you.

Now, open a text file in Notepad or something similar. If you like, you can use an existing sample TITLE Tag as your template. Let’s say our existing Title is:

<TITLE>Miami Florists – beautiful floral creations made to order.</TITLE>

Now take your líst of keywords for the home page and put them in order of importance, with the ones you want to rank highest for at the top. For our fictional florist these are:

– florists Miami
- florists Florida
- wedding bouquets

Now you are simply going to combine these keywords into a sentence or short blurb so they make the best use of the keyword real estate available. Always try to use as few words as possible in your Title Tags, because each additional keyword dilutes the ranking relevancy of all the others.

In this case, I would initially combine the keywords as follows:

Florists in Miami Florida specializing in wedding bouquets

Notice how I’ve got the keywords in the correct order for the search queries? I’ve tried to include the most important keywords towards the start of the tag. There was no need for me to repeat the keyword “Florists” more than once because the sentence I’ve used covers both “Florists Miami” and “Florists Florida”. Most search engines will ignore “in” as a stop word, so it shouldn’t matter that we’ve included it.

Although it’s tempting to put a comma between Miami and Florida, on some search engines commas act as a keyword separator, so we don’t want to use one here because we don’t want “Florists’ and “Florida” to be separated.

Now, there is just one problem with this draft Title. Our 3rd keyword phrase ‘wedding bouquets” is right at the end of the sentence, meaning it may lose some relevancy weíght (search engines consider keywords closer to the start of the tag as the most important). How do we fix this? Let’s try this:

Florists in Miami Florida – wedding bouquets a specialty.

We don’t want to use a period after “Florida” for the same reason that we don’t use a comma. But a hyphen should not make a difference to search engines yet still allow the sentence to read logically to a searcher. So now we have our three target keyword phrases covered in a very short space.

In fact, the above sentence now covers the following keyword combinations:

– florists Miami
- florists Florida
- florists in Miami
- florists in Florida
- florists in Miami Florida
- wedding bouquets
- Miami wedding bouquets
- Florida wedding bouquets

When integrating your keywords, remember that their order is important. If you want your site to have the best possible chance of being found for the search query “Miami florists”, you need to put the keywords in that exact order and not “florists Miami”, because the spider searches the keywords in exact order. Unless they are stop words, also try to avoid using extra words between your keywords.

If you wanted to, you could integrate your company name into the Title tag, but (unless your company name is super short or includes a keyword), don’t sacrifice a keyword to do so. Instead, try placing the company name at the end of the tag so you can be sure that all your important keywords will be indexed first.

In the case of our florist, let’s imagine their name was Funky Florists. We could easily accommodate the name into the beginning of our optimized Title as follows:

<TITLE>Funky Florists in Miami Florida – wedding bouquets a specialty.</TITLE>

It may reduce the keyword relevancy impact very slightly, but including your company name enables you to brand your page, which may be more important to you.

The content of the Title Tag is also what gets saved in a person’s Favorite’s líst when they bookmark your site, so having your company name included is worth considering from a branding perspective.

In Part 2 of this article, I will show you how to create your optimized META Description and META Keywords Tags.

Setting up Windows 2003 as a Terminal Server

Saturday, December 22nd, 2007

Introduction

Terminal Services, known to some as an Admin’s best friend, uses RDP (Remote Desktop Protocol), relies on TCP/IP, and falls under the application layer of the ISO 7-layer model. It has been improved by offering more features, greater reliability and scalability in Windows 2003.

Terminal Services allow:

  • the sharing of applications and desktops over the network
  • administrators to take control of, and manage, a computer from their desk
  • the centralization and management of applications (constantly keeping them up to date)

The ability to access a terminal server and establish a session via a Pocket PC, for example, is a great feature that would be handy for employees on the move. Terminal Server does not require the client to have a Microsoft Windows operating system in order to connect to it.

A 128 bit, RC4 bi-directional encryption method is used to secure the connection. Should the terminal services client not support such a high level of encryption, then lower levels can be set.

A few of the most sought after advantages include:

  • Automatic re-connection of a disconnected session (useful for wireless connections)
  • Smart Card Authentication support
  • Automatic re-direction of client local and network mapped drives
  • Automatic re-direction of Audio
  • 24-bit color mode support
  • Session Directory (stores a list of sessions indexed by username and server to allow automatic re-connection from a disconnected session, in a terminal server farm environment)

However, a disadvantage would include the fact that although Windows 2003 and Terminal Server offer load balancing, this can still be improved. The current system is based on network utilization and can handle up to 32 servers.

A very important feature which has been implemented is the way in which bandwidth is managed for a terminal services session. It has been improved to provide low-bandwidth connections (such as dial up) with better performance by only transmitting a screen view of the remote computer, rather than the actual data itself.

To benefit from these new features, the terminal services client must be using RDP 5.1 (included in Windows XP) and the server must have RDP 5.2 (included in Windows 2003).

Setting up Windows 2003 as a Terminal Server

Open the ‘configure your server’ wizard from Administrative Tools and in the select a role section, choose Terminal Server and click Next twice to confirm your actions. The wizard will then start to install the required files and warn you that the machine will have to be restarted during the installation process. Close any open programs and click OK

The installation will continue for a few minutes before the machine is restarted. After the machine has booted and you logon, you are presented with a confirmation screen that states the computer is now a terminal server.

It is important to take note that a 120-day evaluation period has been allocated for unlicensed clients. If you do not obtain a license within that period then terminal services clients will no longer be able to initiate a session.

Licensing

This is probably where the most changes have been made. Microsoft have introduced a ‘per user’ license to add to the already familiar ‘per device’ method.

To make your machine a terminal server license server you will have to install it separately. This can be done from the windows components wizard section in the add/remove window from the control panel.

Once you have installed this option your server will be listed in the terminal server licensing console.
You will have to activate the server before it can start distributing licenses. Activation of the licensing server can be done via a direct connection to the internet, a web browser or over the telephone.

Terminal Server Configuration

The two main applications used to configure the terminal server are:

(They can both be found in the administrative tools folder in control panel or on the start menu).

  • Terminal Services Manager (completely re-written in Windows 2003)
  • Terminal Services Configuration

Terminal Services Manager

When you select the server name you can choose to view and manage the Users, Sessions or Processes tab. The green icons indicate that the server is online. If you had to disconnect it, the icons would be gray.

The Users tab allows you to see who is connected, how long they have been connected and the state of their connection. If you select a user and right click you can disconnect or reset the user’s session, send a message (which will be displayed as a pop-up message box on the client side), view the status or log the person out of the terminal server session.

The Sessions tab permits the viewing and control of the terminal server sessions. You can right click a session and select the status to see the incoming and outgoing data or reset to reset the session.

The processes tab shows all the processes that are running and which user they belong to (this is a simplified version of the processes tab found on the windows task manager).

Select a user, click the right mouse button and choose ‘end process’ to kill the process.

Terminal Services give you the opportunity to provide a secure and reliable tool to employees. Microsoft has built on the success of Terminal Server in Windows 2000 and come up with new solutions to meet user’s needs.

Better manageability and user friendliness are just two of the improved features worth mentioning. You have just been reading Part one of an article based on terminal services. Part two will be released next week. It will include troubleshooting potential logon problems, terminal services tips and a guide on how to log on to a terminal server from a Windows client.